Being gamers ourselves, we at Island Retro take pride in our attention to detail and commitment to an extremely high standard of customer service. Our mission is to ensure that your gaming and shopping experiences are as seamless and stress free as possible. Through ongoing collaborations with our suppliers and partners, we seek to provide quality products at competitive prices. We distinguish ourselves by choosing only to work with those that we feel share our vision of quality products. Our ultimate goal is to be that one-stop-shop for all your gaming needs. Shop with us today and experience a paradise like no other!

Island Retro is based in Rockland, Ontario, Canada. We don’t have a physical store you can visit, but we have beautiful photographs of our products on our website!

You can reach us through Facebook Messenger, by email sales@islandretro.com, or via the contact form linked at the bottom of the page. We try our best to respond to queries as they come in, but please keep in mind that we are not always immediately available. We’re more likely to respond during business hours (weekdays from 9:00 am to 5:00 pm EST).

Please do not send your questions or requests to more than one messaging platform at a time. Doing so adds delays to our customer service response time.

If you’re reaching out to us about an order you placed, please include the order number in your message. If you're contacting us via email, try to use the same email address you used while placing your order. This will accelerate the customer service process.

We accept payment via credit card, PayPal, Google Pay, Apple Pay and cryptocurrency via Coinbase Business.

Please note that orders paid using a PayPal eCheck will not be processed until payment is received. Orders will be shipped 1-2 business days after reception of payment unless otherwise indicated in the product description.

While Shopify does not allow us to accept Visa Gift Cards as a payment method, you may be able to link your Visa Gift Card to your PayPal account and pay through PayPal using the Gift Card.