Skip to content


Store Information

Why choose Island Retro?

Where are you located? Can we visit a physical store?

What is the store's currency?

What is the best way to contact Island Retro?

What payment methods do you accept?

Who is Island Retro?

Will I be charged goods and services tax on my order?


I already placed an order, can I change it?

My order hasn't shipped yet, can I get a refund?

If my order contains an item on pre-order, will you ship two packages?

I'm having trouble placing an order on your website, help!

I just received my order and something is broken or missing. What can I do?

Product X is sold out. When will you have it back in stock?

What is your return policy?

I've seen an item on your social media, but can't find it in your store?


Do you ship internationally?

Do you offer shipping insurance?

How long will it take for my order to ship?

I paid for express shipping. Why isn't my package here yet?

Does Island Retro cover taxes, duties, etc. for international customers?

I think my package is lost! Can you help me?

My package was stolen from my mailbox! What do I do?

I missed my package delivery. What now?